AbbysStore currently ships orders only to delivery addresses located within the European Union.

Orders to destinations outside the European Union are not currently accepted. This limitation is intended to avoid customs, import-tax and cross-border clearance complications while the delivery system is being developed.

Delivery options depend on the destination, order value, parcel characteristics and services available when the order is confirmed.

AbbysStore may offer another suitable delivery service by mutual written agreement where necessary. Any alternative method and its cost must be confirmed before payment.

Orders with a product value above €25 must use a tracked delivery method or, for eligible Croatian orders, BOX NOW delivery.

Tracking information is provided when supported by the selected service. A tracking number may not show movement immediately after dispatch because the carrier must first scan and process the shipment.

Carrier tracking is supplied by an external delivery provider. AbbysStore cannot guarantee the frequency, accuracy or timing of every tracking update.

Insurance may be arranged for orders of any value, including orders valued at €25 or less, where the service is available and the customer requests it or AbbysStore considers it appropriate.

Insurance may be required for selected higher-value cards, collections or destinations as a condition of accepting the order.

The customer normally pays the cost of delivery, tracking, insurance and any other optional delivery service.

The final delivery price depends on the destination, selected service, parcel size, parcel weight, tracking level, insurance value and current carrier pricing.

Free shipping above €500 applies to the standard delivery method approved by AbbysStore. Additional charges may apply where the customer requests express delivery, additional insurance or another premium service.

No additional shipping cost is charged without the customer being informed and expressly accepting it before the transaction is completed.

The following periods are typical estimates measured after the shipment has been handed to the delivery provider. They are not guaranteed delivery deadlines.

Delivery may take longer because of weekends, public holidays, peak periods, weather, carrier delays, incorrect address details, parcel-locker availability or other events outside AbbysStore’s reasonable control.

Unless another delivery period is expressly agreed, AbbysStore will deliver the goods without undue delay and within the mandatory period required by applicable consumer law.

Packaging is selected according to the card type, order value, quantity and delivery method.

Packaging methods may vary, but the objective is always to provide reasonable protection against bending, moisture, movement and ordinary transport impact.

Orders are prepared for dispatch only after availability, condition, delivery details, payment and any required insurance have been confirmed.

Processing time is separate from carrier transit time. Orders placed during weekends, public holidays or periods of increased demand may require additional preparation time.

AbbysStore may temporarily delay dispatch where additional verification is necessary, including confirmation of a delivery address, payment, card condition or insured value.

The customer will be informed if a material delay is identified before dispatch.

The customer must provide a complete and accurate delivery address and all other information required by the selected carrier.

Contact AbbysStore immediately if you notice an error. Delivery information cannot always be changed after the carrier has accepted the shipment.

The customer may be responsible for reasonable additional costs caused by an incorrect or incomplete address, refusal to accept delivery, failure to collect a parcel or another circumstance attributable to the customer.

Where AbbysStore selects and contracts the delivery provider, mandatory consumer rules concerning transport risk and damaged goods remain fully applicable.

If a parcel appears visibly damaged, photograph the outer packaging before opening it where reasonably possible. Keep all packaging, labels and contents until the issue has been reviewed.

AbbysStore may need the customer’s cooperation to open a carrier investigation or insurance claim. This may include supplying photographs, declarations or other evidence reasonably requested by the delivery provider.

Requesting prompt notification helps the investigation but does not remove or reduce any mandatory statutory rights.

The customer is responsible for monitoring tracking information, receiving the shipment and collecting it within the period specified by the carrier or parcel-locker provider.

A parcel may be returned to AbbysStore if delivery is refused, the address is incorrect, the recipient is unavailable or the parcel is not collected on time.

Where the failed delivery is attributable to the customer, redelivery may require payment of new postage and any reasonable return or handling costs charged by the carrier.

Any refund following a returned parcel is handled according to the applicable contract, withdrawal rights and mandatory consumer law.

Purchases completed through Cardmarket or CardTrader are subject to the shipping selections, transaction procedures, buyer protection and dispute rules of the selected marketplace.

Where a marketplace order conflicts with a general statement on this page, the delivery method expressly confirmed within the marketplace transaction applies, subject to mandatory law.

Contact AbbysStore if you need delivery confirmation, insurance, tracking assistance or help with a delayed or damaged shipment.

When contacting us about an existing shipment, include the order reference, recipient name, destination and tracking number where available.