This policy applies to products purchased directly from AbbysStore through an eligible distance contract.

It distinguishes between two different situations:

Different procedures, return costs and remedies may apply depending on which situation is involved.

A consumer who concludes an eligible distance contract may generally withdraw from that contract within 14 days without giving a reason.

For a contract involving one product, the withdrawal period generally begins on the day when the consumer, or a third party designated by the consumer other than the carrier, receives the product.

If multiple products from one order are delivered separately, the period generally begins when the final product is received.

The withdrawal statement must be sent before the 14-day period expires. A reason is not required.

To withdraw, send AbbysStore a clear and unambiguous statement before the withdrawal period expires.

After communicating the decision to withdraw, the consumer must return the product without undue delay and generally no later than 14 days after sending the withdrawal statement.

The deadline is normally met when the product is handed to the postal or delivery provider before the 14-day return period expires.

AbbysStore may provide specific reasonable instructions concerning the return address, tracking, insurance and safe packaging.

The consumer may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics and functioning.

The consumer may be responsible for diminished value caused by handling that goes beyond what is reasonably necessary for that purpose.

For collectible cards, unnecessary handling can materially affect surface quality, corners, edges, foil condition, grading and resale value.

A customer should not independently purchase an unusually expensive return service and assume it will be reimbursed. Contact AbbysStore first so an appropriate method can be agreed.

Optional express delivery, additional insurance or another premium return method selected without prior approval may not be fully reimbursed where a reasonable standard method was available.

For a valid withdrawal, AbbysStore will refund payments received for the returned product and the cost of the least expensive standard outbound delivery offered for the order, where required by applicable law.

Supplementary delivery costs caused by the customer choosing a more expensive delivery option than the least expensive standard option are generally not refundable.

AbbysStore may withhold the refund until the goods are received back or until the consumer supplies adequate evidence that the goods were dispatched, whichever occurs first, subject to applicable law.

Refunds are normally issued using the original payment method unless another method is expressly agreed and does not impose additional costs on the consumer.

The right of withdrawal is separate from statutory rights concerning products that are defective, damaged, incorrect or otherwise not in conformity with the contract.

Contact AbbysStore if the delivered product:

Depending on the facts and applicable law, remedies may include repair where meaningful, replacement, price reduction, termination of the contract or refund.

A remedy for confirmed non-conformity will be provided without imposing prohibited costs on the consumer.

Card condition is a material characteristic of a collectible product. Claims are assessed using all available information, including:

Minor grading differences do not automatically establish non-conformity. The question is whether the card materially differs from the agreed description and reasonable expectations created before the contract was concluded.

If a parcel arrives visibly damaged, photograph the unopened outer package before opening it where reasonably possible.

Keep the outer packaging, shipping label, inner protection and all products until AbbysStore confirms that they are no longer needed for a carrier or insurance claim.

Report the issue promptly and provide the available evidence. Prompt reporting helps preserve evidence but does not remove mandatory rights that apply to the consumer.

The statutory right of withdrawal does not apply in situations excluded by applicable law.

Potential exceptions may include clearly personalised or custom-made products and other legally excluded categories. AbbysStore will not apply an exception more broadly than permitted by mandatory law.

Ordinary collectible cards are not automatically excluded from the right of withdrawal solely because their market price may change. Any applicable exception must have a valid legal basis and will be assessed according to the specific transaction.

The withdrawal right also does not apply before a direct sales contract has been formed. A checkout inquiry that has not been accepted is merely a request and can be cancelled by contacting AbbysStore.

Purchases completed through Cardmarket or CardTrader are handled through the relevant marketplace transaction system.

Customers should use the marketplace messaging, cancellation, return and dispute tools where required by that platform.

Mandatory consumer rights remain applicable regardless of the platform used.

The statutory consumer right of withdrawal generally applies to natural persons acting outside their trade, business, craft or profession.

A business customer purchasing for commercial purposes may not have the same statutory withdrawal rights, unless AbbysStore expressly agrees to a return.

This policy concerns products sold by AbbysStore as a professional trader. Purchases from private individuals on third-party marketplaces may be governed by different rules.

A consumer may submit a written complaint concerning a product, return, refund or the handling of a claim.

Include your name, contact details, order reference, description of the issue, supporting evidence and the resolution you are requesting.

AbbysStore will respond within the period required by applicable consumer law.

Always request return instructions before sending goods. The address used for business registration may not be the designated parcel-return address for every transaction.